When senior leadership from a prominent academic medical center engaged JW Collaborative to work with an emergency department facing significant, complex challenges, it became clear early on that what was initially presented as a strategic and operational challenge was actually a cultural, experiential, and, ultimately, a people problem.
Read MoreThis solo yet collaborative venture has given me the opportunity to do what I love in the service of others looking to make a difference in their corner of their world, and I hope I’ll get to keep doing just that for years to come.
Read MoreIf you want your team or partners more invested in achieving those objectives, more invested in each other, and more invested in themselves, then engage with them as co-design conspirators rather than box-checked invitees.
Read MoreAs someone who helps human health care organizations think about how to connect their strategies to what people really need (care, attention, empathy, connection, kindness, etc.), I couldn’t help but think that I’ll soon be asking my clients to consider, “How might you deliver customer value the way that Chewy does?”
Read MoreTo bridge the gap between strategy, culture, and execution, here’s a strategic framework I’ve assembled over the years, in collaborative iteration, rooted in systems thinking and human-centered design that is effective at both the organizational and sub-system levels.
Read More
