To bridge the gap between strategy, culture, and execution, here’s a strategic framework I’ve assembled over the years, in collaborative iteration, rooted in systems thinking and human-centered design that is effective at both the organizational and sub-system levels.
Read MoreWhen those closest to the problems feel (and actually are) heard, respected, appreciated, and supported, the groundwork for a mutually-beneficial strategic partnership is laid. In such a partnership, both parties are deeply invested in collaboratively solving problems, creating a more effective, empowered, and sustainable healthcare ecosystem.
Read MoreThe paradox of “best practices” occurs where something that was the right answer before becomes an orthodoxy, or an ossified best practice, that no longer applies or doesn’t help us consider blind spots beyond our known reality or future possible scenarios that bust historic assumptions.
Read MoreI have some great news about something my phenomenal wife has accomplished! But bear with me for a second because news like this doesn’t happen easily nor without sacrifices. And, as a human-centered designer highly focused on impacting systemic and structural change in health care (and beyond) through holistic and honest conversations, I want to point out a few things first.
Read MoreOur mindsets set the tone for how we create value for and with clients and partners. It’s not just about a hand-off of expertise codified in a deliverable but a transference of new ways of working, transformative mindsets, and design methods that can lead to more sustainable change for those ultimately responsible for it. We share eight mindsets that drive us and create value with collaborators.
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