In the complex business of healthcare, it's easy to overlook the direct link between customer experience and strategic success due to the indirect nature of payment responsibilities.
However, firsthand stories from patients in our client’s emergency department (ED) challenge this notion.
When senior leadership from a prominent academic medical center engaged JW Collaborative to work with an emergency department facing significant, complex challenges, it became clear early on that what was initially presented as a strategic and operational challenge was actually a cultural, experiential, and, ultimately, a people problem.
Read MoreThis solo yet collaborative venture has given me the opportunity to do what I love in the service of others looking to make a difference in their corner of their world, and I hope I’ll get to keep doing just that for years to come.
Read MoreIf you want your team or partners more invested in achieving those objectives, more invested in each other, and more invested in themselves, then engage with them as co-design conspirators rather than box-checked invitees.
Read MoreI don’t think LinkedIn’s green label serves me since I’m not looking for formal employment. I highly value my autonomy, flexibility, and collaborative potential to help so many more when not tethered to one organization.
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